Vacancy exist with a major Telecoms giant;
Service Desk Engineer
· Assist in ensuring the receipt, appropriate escalation and resolution of IT related
hardware, software and network issues organization-wide.
· Provide general first level technical support to end users organization-wide.
· Man the helpdesk and respond to all helpdesk calls.
· Assist in maintaining issues/request log. Ensure accurate and prompt logging of all
requests/ issues unto the central database.
· Assist in providing first-level phone support on IT related issues and escalate more
technical issues requiring location visits to appropriate second-level/expert support
teams within the unit.
· Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server
downtimes and hardware operational issues e.g. network connectivity, printing errors,
drive failure, etc.
· Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
· Provide first-level instructions on software installation and configuration e.g. client
applications, anti-virus utilities, printer drivers, etc.
· Provide continuous user application and system support to the call center and other
Interested applicants’, please send CV to chanozedion@yahoo.co.uk with position applied as email subject
Service Desk Engineer
· Assist in ensuring the receipt, appropriate escalation and resolution of IT related
hardware, software and network issues organization-wide.
· Provide general first level technical support to end users organization-wide.
· Man the helpdesk and respond to all helpdesk calls.
· Assist in maintaining issues/request log. Ensure accurate and prompt logging of all
requests/ issues unto the central database.
· Assist in providing first-level phone support on IT related issues and escalate more
technical issues requiring location visits to appropriate second-level/expert support
teams within the unit.
· Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server
downtimes and hardware operational issues e.g. network connectivity, printing errors,
drive failure, etc.
· Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
· Provide first-level instructions on software installation and configuration e.g. client
applications, anti-virus utilities, printer drivers, etc.
· Provide continuous user application and system support to the call center and other
Interested applicants’, please send CV to chanozedion@yahoo.co.uk with position applied as email subject
No comments:
Post a Comment